REPAIR & SERVICE
Service with Integrity
Minimum Service call fee
(Billed in half hour increments)
All time is billed at $49.00 per hour
except for warranty work.
Consulting/Training fee is $50.00 per hour with
Pickup or Delivery charges are attached to shop
repair invoices when no onsite work is involved and will be billed at $20.00
Telephone technical support
will be billed at $1.99 per minute whether or not the call results in
a solution to the problem.
New systems carry a 1-year
product warranty. All hardware found to be defective will be replaced with
hardware comparable to the original for the duration of the warranty.
Used systems carry a 30-day product warranty. All hardware found to be defective will be replaced with hardware comparable to the original for the duration of the warranty.
Shop labor to replace
the defective part(s) is also covered.
Priority access via email or voice message with maximum 4 hour call back service is available for a fee of $150 per calendar month.
Level 1 plus 300 minutes of telephone tech support and priority maximum 2 hour call back service are available for a fee of $300 per calendar month.
Level 2 plus a 25% discount on all service
rates for a fee of $400 per calendar month.
Level 3 plus direct telephone access Monday
through Friday during daytime hours of 8:00a to 5:00p (excluding holidays)
for a fee of $600 per calendar month.
All levels of Priority Access are available Monday through
Friday from 8:00a
to to 5:00p excluding holidays. All support agreements are
on a month-to-month basis and may be cancelled at any time by
with notification in writing via fax, E-mail, or postal
Payment is due on the 1st of the month and can be billed monthly or receipted monthly under contract.
Note: At times, other support services may be included at no additional charge at the discretion of D&S.
Level 3 and 4 customers
may also qualify for interest free revolving credit.
Please feel free to call
the office for details. (813-238-8080)
Customers are responsible for
data integrity and backup. Every effort
will be made to preserve the integrity of the customer's data. However, D&S is not responsible for data
loss, including data loss due to hardware failure. It should be noted that, in order to prevent abuse, whether intentional
or otherwise, there is a three month delay to alter your plan from a higher
level plan to a lower level plan. There is no delay to change from a lower
level plan to a higher level plan. However, you may drop your current plan at the end of any month
of coverage. You can reinitialize
the plan within 30 days of cancellation at the same level of coverage, or
any level above the last plan in which you participated. After this grace period, the plan can only be entered at the next level
higher than the last in which you participated for a period of six months. At the end of six months, the priority access
plan can be reentered at any level.