SERVICE RATES

ONSITE:	Minimum Service call fee is $125.00. (Up to one hour including one-way travel time) Additional hours are billed at $99.00 per hour. (Billed in half hour increments)
SHOP:	All time is billed at $49.00 per hour except for warranty work. Parts and labor are warranteed only for D&S equipment. Software repair is always billable even if the failure is the result of a hardware failure.
CONSULTING/TRAINING:	Consulting/Training fee is $50.00 per hour with an appointment. First hour of consulting fee may be waived if the consult results in a work project with billing equal to or in excess of $200.00.
PICKUP/DELIVERY:	Pickup or Delivery charges are attached to shop repair invoices when no onsite work is involved and will be billed at $20.00 per occurrence.
TECHNICAL SUPPORT:	Telephone technical support will be billed at $1.99 per minute whether or not the call results in a solution to the problem. Exceptions are at the discretion of the support technician. Follow-up onsite visits or shop repair will be billed separately.

WARRANTY

NEW SYSTEMS:

New systems carry a 1-year product warranty. All hardware found to be defective will be replaced with hardware comparable to the original for the duration of the warranty.
Shop labor to replace the defective part(s) is also covered.
All onsite labor to repair a defective part under warranty will be billed at the standard rates.

USED SYSTEMS/PARTS:

Used systems carry a 30-day product warranty. All hardware found to be defective will be replaced with hardware comparable to the original for the duration of the warranty.

Shop labor to replace the defective part(s) is also covered.
All onsite labor to repair a defective part under warranty will be billed at the standard rates.

Priority Support Access Rates

Level 1:

Priority access via email or voice message with maximum 4 hour call back service is available for a fee of $150 per calendar month.

Level 2:

Level 1 plus 300 minutes of telephone tech support and priority maximum 2 hour call back service are available for a fee of $300 per calendar month.

Level 3:

Level 2 plus a 25% discount on all service rates for a fee of $400 per calendar month.

Level 4:

Level 3 plus direct telephone access Monday through Friday during daytime hours of 8:00a to 5:00p (excluding holidays) for a fee of $600 per calendar month.

All levels of Priority Access are available Monday through Friday from 8:00a to to 5:00p excluding holidays. All support agreements are available only on a month-to-month basis and may be cancelled at any time by either party with notification in writing via fax, E-mail, or postal service.

Payment is due on the 1^st of the month and can be billed monthly or receipted monthly under contract.

Note: At times, other support services may be included at no additional charge at the discretion of D&S.

Level 3 and 4 customers may also qualify for interest free revolving credit.

Please feel free to call the office for details. (813-238-8080)

Customers are responsible for data integrity and backup. Every effort will be made to preserve the integrity of the customer's data. However, D&S is not responsible for data loss, including data loss due to hardware failure. It should be noted that, in order to prevent abuse, whether intentional or otherwise, there is a three month delay to alter your plan from a higher level plan to a lower level plan. There is no delay to change from a lower level plan to a higher level plan. However, you may drop your current plan at the end of any month of coverage. You can reinitialize the plan within 30 days of cancellation at the same level of coverage, or any level above the last plan in which you participated. After this grace period, the plan can only be entered at the next level higher than the last in which you participated for a period of six months. At the end of six months, the priority access plan can be reentered at any level.

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